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Privacy Policy

Privacy Policy

This Privacy Policy explains how Linguistic Haven processes personal data in connection with its website, enquiries, and language course services. It applies to information collected through online forms, direct contact, and course administration activities.

Terms of Service Contact
Effective Date As stated in policy
Scope All users of our services
Questions Contact
Processing purpose

How We Use Data

We use personal data to respond to enquiries, assess course level, match groups and timetables, confirm course terms, manage enrolment, organise lessons, support guided practice, prepare progress summaries, process payments, maintain records, operate the website, and comply with legal obligations. We may also use limited technical data to secure the site, prevent misuse, and improve basic functionality.

Processing is limited to what is reasonably necessary for the stated business purposes.
Sharing partners

Service Providers

We may share personal data with service providers that support website hosting, communications, administration, scheduling, payment handling, or related operational tasks. These parties act on our instructions or under their own legal responsibilities, and they should use the data only for the services they provide.

Service providers receive only the information needed to perform their assigned functions.
Legal basis

Legal Disclosure

We may disclose personal data to public authorities, courts, or other parties where required by law or where disclosure is necessary to comply with a lawful request, establish or defend legal claims, or protect the rights, property, or safety of the business, users, or others.

Disclosure may be required for compliance, dispute handling, or protection of legal rights.

Depending on the circumstances, individuals may have rights to access their data, correct inaccurate information, request deletion, object to certain processing, or ask for restriction of processing. Where processing is based on consent, withdrawal of consent does not affect processing carried out before withdrawal.

Available rights may depend on the legal basis and the type of data involved.

To exercise a privacy right, a person should provide enough information for us to identify the relevant data and assess the request. We may ask for additional details to verify identity or clarify the scope of the request before responding.

Requests are assessed against identity verification, legal duties, and any applicable exceptions.

We retain personal data for the period necessary to handle enquiries, manage enrolment and course delivery, maintain business records, and comply with legal obligations. When data is no longer needed, we delete it or anonymise it where appropriate, subject to any retention period required by law.

Data is kept only for as long as needed for the relevant purpose or legal requirement.

When we update this policy, we will post the revised version on the website and, where appropriate, take additional steps to draw attention to material changes. The date of the latest revision should be reviewed periodically.

We may revise this policy to reflect legal, operational, or technical changes.

Contact for Privacy Matters

Privacy email
info@medalcottagedonkey.click
Privacy phone
+34 611 73 69 08
Postal address
Calle de Murcia, 1, 29580 Cártama
Privacy contact

Use the contact details below for privacy questions, requests, or concerns about this policy.

Contact Page
01 · Collection

Data We Collect

We may process identification and contact details, course-related information such as level, timetable preferences, attendance and progress records, payment and billing information, and technical data such as device, browser, and usage information. Where needed for course administration, we may also process messages sent through forms, booking details, and information provided during level screening or progress review.

The categories collected depend on whether a person makes an inquiry, enrols, or uses the website.
02 · Sources

How We Collect Data

We receive personal data directly from the person concerned when they contact us, request information, book a course, complete enrolment, or participate in lessons and progress reviews. We also collect limited technical data automatically when the website is used, and we may generate internal records from scheduling, attendance, and payment activity.

Information comes from users, website interactions, and records created during course administration.
03 · Cookies

Types of Cookies

We may use strictly necessary cookies to support core site functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose and lifespan.

Cookie use is limited to operational, preference, and analytics-related functions where applicable.
04 · Controls

Cookie Control

Where cookies or similar technologies are used, users may manage them through browser settings and, where available, any on-site preference tools. Disabling certain cookies may limit basic functionality, remember preferences, or affect how the site operates.

Cookie choices can usually be adjusted in the browser, and some settings may affect site functions.
GDPR

GDPR Overview

Where GDPR applies, we process personal data on a lawful basis such as consent, contract performance, legal obligation, or legitimate interests, depending on the context. We limit processing to what is necessary for running the website, managing enquiries, organising courses, and meeting legal and administrative duties.

GDPR applies to personal data processed in connection with users located in the European Economic Area, including Spain, where the regulation is relevant to the activity.

EU compliance references
Regulation General Data Protection Regulation (GDPR) - EUR-Lex
Supervisory Authority Agencia Española de Protección de Datos (AEPD)
This section is intended for individuals whose personal data is protected by the GDPR.
GDPR-aware data handling

GDPR Rights

Where GDPR applies, individuals may have the right to access, rectify, erase, restrict, or object to processing, and to request data portability in appropriate cases. If processing is based on consent, that consent may be withdrawn without affecting prior lawful processing.

The rights described below apply subject to the conditions and exceptions set out in the GDPR.